Patient Satisfaction at SJRMC

SJRMC strives to provide quality and compassionate care to all of our patients and their families. If you do have concerns, please let us know because we view this as an opportunity for improvement. While all staff members are empowered to assist you with difficulties, we understand that other channels are sometimes necessary. Our Customer Relations Manager serves as a liaison between the patient, the care team, and the hospital.

Your Options for Reporting a Concern:

Monday - Friday from 8:00am - 4:30pm:
Call the Customer Relations Manager at 564-6963.

After hours or on weekends or holidays:

For a Hospital concern:
You may contact the Management Resource Nurse at 566-2913. You may also request to speak to the individual unit manager or the Administrator on Call by contacting our hospital operator at 325-5011.

For Clinic Concerns:
You may request to speak to the clinic manager.

You may always leave a message on our Hotline at 599-6180. For information on how to address your concerns in Navajo, call the Hotline number and press "2". For information on how to address your concerns in Spanish, press "3".

Address written complaints to:
SJRMC
Attention: Customer Relations Department
801 W. Maple
Farmington, NM 87401

or email us at PatientSatisfaction@sjrmc.net

If you have an unresolved concern involving a physician, you may contact Medical Staff Services at 599-6063.

You may file a grievance directly with the New Mexico Department of Health regardless of whether you have first used the hospital’s grievance process. Call 1-800-752-8649 or write to:

New Mexico Department of Health
2040 South Pacheco St.,
Room 211
Santa Fe, NM 87505

Our Response to Your Concern
We will attempt to resolve your concern immediately. If we are unable to resolve your concern to your satisfaction during your visit, we will continue to investigate. You will receive a written response of our findings within seven days of the date reported.